Processing and Shipping
Packages are generally processed and dispatched within 24 hours after receipt of payment (during normal business operation) and are shipped via either USPS, UPS, FedEx, OnTrac, or DHL. Unfortunately, at this time, we cannot accommodate a specific shipping courier. Whichever shipment choice you make, we will provide you with a link to track your package online.
Currently, shipping fees are paid by Intovus for our Standard Shipping within the United States. Our Standard Shipping method is the typical "Ground" shipping method utilized throughout all carriers. Typical transit time is anywhere from 2 to 4 business days, however, these dates are not definite. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Cancellation / Returns
We understand that you may accidently purchase a product and then realize you don't need it or you already have it. That's why we offer a 14 day return policy for brand new, unopened items.
To speed up the process, we may ask for a photograph of the unopened, brand new item, wanting to be returned. Upon receipt, as long as the item(s) is unopened, brand new, we will send further return instructions to the email on file. Return shipping fee(s) are the responsibility of the Buyer. Any shipping fees paid for the initial purchase will not be refunded.
Any unauthorized and/or used item(s) returned will result in a restocking fee of up to 80% at the Return Department's discretion. All returned items, including packaging utilized, are well documented, imaged, and recorded for future presentation.